Shipping policy

• Shipping Timeline:

• • Orders are dispatched within 24-36 hours after confirmation.
  • Delivery typically takes 4-6 days, depending on the serviceability of the pin code.
  • Customers receive email notifications and/or WhatsApp/SMS* regarding dispatch and estimated delivery times.
  • In case of delivery delays, customers are informed promptly.
    
    
• Return Policy:

• • Returns are accepted under specific circumstances such as damage during transit, wrong product delivery, incorrect sizes, brand changes, or uncontrollable circumstances.
  • Manufacturing defects by the brand are not eligible for refunds, but complaints will be forwarded to the respective brands.
  • Original packaging must be intact for processing refunds.
  • Refunds are processed within 2-4 days after receiving and inspecting the returned order.
  • Customers must report issues with damaged products within 24 hours of delivery via email, including Sundays.
    
    
• Return Process:

• • Customers should contact customer care at support@perfumesbyjs.com to initiate a return.
  • Confirmation of refund processing is sent via email.
    
    
• Cancellation Policy:
• • Orders can be canceled within 24 hours of placement, or before it has been shipped by contacting support@perfumesbyjs.com